Pack Points Terms & Conditions
Effective from 1 October 2026. Pack Points is the Hairy Dogs rewards programme, run by Hairy Dogs (Cambs) Ltd, 79A Eastgate, Deeping St James, Peterborough PE6 8HH. By joining or using Pack Points you agree to these terms.
At a glance
- Points unlock £3, £5 and £10 vouchers.
- Points expiry: from 1 December 2026, points expire after 12 months with no points activity on your account. Any purchase that earns points, or any redemption, keeps your whole balance alive.
- All points you already hold carry over.
1. Joining
Pack Points is free to join by creating an account at hairydogs.co.uk, or by asking at one of our market stalls. You receive 150 points when you join. One account per person; you must be 18 or over. Trade and wholesale accounts aren't part of Pack Points and don't earn points or hold tiers.
2. Earning points
- 5 points for every £1 you spend with us online or at our market stalls.
- 7 points for every £1 on Subscribe & Save orders.
- 500 birthday points each year on your dog's birthday, when it's saved in your account. Top Dog and Best in Show members get 1,000.
- 150 points for following us on Facebook (once per account).
- From time to time we may run bonus-points offers. Any extra terms will be given with the offer.
Points are added once an order is paid. If an order is cancelled, refunded or returned, the points earned on it are removed. Grooming appointments with the independent groomer at our Deeping St James salon are paid directly to the groomer and are not Hairy Dogs purchases, so they don't earn points.
3. Rewards
| Points | Reward | Minimum basket |
|---|---|---|
| 300 | £3 off | £15 |
| 500 | £5 off | £35 |
| 1,000 | £10 off | £60 |
- Each reward creates a voucher code that can be used once, by you. Codes created from 16 October 2026 expire 90 days after you create them, and we'll email you a reminder before yours runs out. Codes created before that date don't expire.
- Rewards apply to one-off purchases, not Subscribe & Save items. Points earned on your subscription can be spent on any one-off order online or at our market stalls.
- Rewards can't be combined with other discount codes (such as a welcome code), but can be used on bundles and alongside free delivery.
- Free delivery thresholds are based on your basket total after the reward is taken off. The minimum baskets above are set so that a qualifying order still reaches our £30 free-delivery threshold where it applies.
- At our market stalls, ask a member of the team to redeem a reward. The same minimum baskets apply. Rewards can't be used at the grooming salon.
- Points and rewards have no cash value, can't be exchanged for cash and can't be transferred to another person.
4. VIP tiers
As you earn points, you move up our tiers:
- Pack Member: everyone, from the day you join.
- Top Dog: 1,500 points earned. Double birthday points and early access to our Christmas launches.
- Best in Show: 3,000 points earned. Everything in Top Dog, plus first access to limited releases and our Black Friday offers.
Tiers are based on the points you've earned, not your current balance, so spending points never moves you down. Your current tier is shown in your account.
From 1 January 2027, VIP tiers will be based on the points you earn in each calendar year. You can move up a tier at any point in the year, and status is reviewed once a year on 1 January, starting on 1 January 2028. Any tier you hold now is kept until at least then. We'll publish the 2027 points levels on this page before 1 January 2027.
5. Refer a friend
When a friend you refer joins, they receive a £5 voucher for a first order of £35 or more. Once they place that first order, you receive a £5 thank-you voucher for an order of £35 or more. Referrals must be genuine new customers; self-referrals don't count.
6. Points expiry
- Your points expire if your account has no points activity for 12 months. Points activity means earning points (for example, from a purchase) or redeeming a reward.
- Any points activity restarts the 12-month period for your entire balance. If you shop with us at least once a year, online or at a market, your points never expire.
- The first expiry date is 1 December 2026. On that date, points will expire on accounts with no purchases or points activity between 1 December 2025 and 30 November 2026.
- We aim to email reminders before points expire, but please check your balance in your account.
- Expired points can't be used, but your VIP tier isn't affected.
7. Fair use and changes
We may remove points or close an account where points have been gained through fraud, misuse or error. We may change or end Pack Points. We'll give at least 30 days' notice of any change that reduces the value of your points (and at least 60 days' notice before introducing points expiry), by email and on this page. Changes that only add benefits may take effect immediately.
8. Questions
Email info@hairydogs.co.uk or call 07850 601792. These terms don't affect your statutory rights.
Last updated: 16 October 2026.